Quality policy

Quality forms the basis for all activities in KOSTAL: each individual employee has a significant contribution to make to Quality. The Quality policy forms the basis of the work carried out by all KOSTAL employees around the world.

The "Zero-Defect" philosophy applies to all our products, processes and services, as an essential in securing the future of the company.

Our over-riding objective is the total satisfaction of our customers : we achieve this by fault-free products and services, by 100 % punctuality and by friendly and competent co-operation with our customers' employees.

The need for continuous improvement means that each and every employee must be fully aware of the quality aspects of his or her individual work, as well the active contribution he or she can make to achieve continuous improvement in KOSTAL's products, processes and services.

Quality-based thinking and operation

To achieve our Quality objectives, the skills and capabilities of our employees must be developed and strengthened on a continuous basis, in terms of customer and quality-oriented thinking and operations.

Quality through Leadership

Our managers must set an example for their employees. They must formulate clear and achievable goals and must support the employees in the achievement of these goals. The managers are responsible for the achievement of the objectives which they set.

Quality in international competition

It is the declared aim of the company to demonstrate its world-wide competitiveness by gaining international quality certifications and awards.